Our time starts at your door and ends once the job is done. We like to arrive at least 10 - 15 minutes before your move start time just to give it a quick walk-through of the home, after our initial walk-through our clock starts. We also offer "Discount Days", these days our Monday - Thursday of every month excluding first/last day of the month and holidays.
Communication is key. We like to gather as much information about a move as we can. The more we know about a move the better prepared we can be, and we like showing up prepared for every move!
Yes, we have our General Liability Insurance and can provide upon request. If your building requires to be added as “additionally insured” it is an additional $45.00 to be added.
For more explanation on coverage click this link for a short video from the IMAWA: https://www.youtube.com/watch?v=bGTGkTs1dLs
Yes, we have a minimum of 2 hours for all jobs within Chicago, any job outside of Chicago does require a 3 hour minimum.
We charge by the hour. The rate of the move varies based on the month and date of the move, number of men the job requires, and the number of trucks to best suit the move.
For liability purposes it is best to let the movers handle the moving process. However, you can always help by being as best prepared as possible before the movers arrive at your home.
Yes. You or someone you trust must be present throughout the entire move process.
No worries. We understand things happen, your deposit is fully refundable up to 2 days before your move for any reason. Rescheduling is free as long as you give us a 36hr notice and fits our schedule.
At least 21 days out (or more, if you can), especially during the warm season, and/or if you are planning to move at the end of the month. Note that we will book moves with short notice, as long as we have availability.
We accept cash, all major debt and credit cards. We do not accept money orders, personal check, cashier checks, etc.
Flammable items (paint, paint thinner, nail polish remover, propane tanks, etc.), firearms, important papers, medicines, money, coin collections, jewellery, and similar items. We are not responsible for items like these (as it will state on the Bill of Lading).
Yes, the customer is expected to have walkways clear of all obstructions before we arrive to ensure safety for all concerned – and to save time and money on your move. If you can’t do this, contact your movers office to let us know ahead of time, so we can prepare for your move accordingly.
Yes. Our professional movers always carry the proper tools and equipment to perform any basic disassembly/reassembly. This service is free of charge, however it is added to the overall time.
We currently do not offer this service.